“Unfair Bank Charges”
Mr and Mrs M commenced their claim in 23/02/07. They were in serious financial hardship and had difficulty paying their bills. They had a £2000 overdraft with HBOS but were regularly £3-4k overdrawn and were paying significant overdraft penalties over a 6 year period.
The claim was settled on 14/06/08 for £8031.00
“Unfair Credit Card Charges”
Miss M commenced her claim on 11/04/08. She had a credit limit of £1000 with MBNA and regularly was late with payment and exceeded her credit limit. She felt unfairly charged with “late payment fees” and “default charges” going back up to 6 years.
The claim was settled on 24/06/08 £1256.18
“Unfair Payment Protection Insurance”
Self employed Mr B commenced his claim on 23/05/08. He took out an unsecured £20,000 loan in 2002 with Abbey for home improvements. He was not informed that PPI was optional and was pressurised to accept the loan with a single PPI premium payment of £4335 added up front to the loan.
The claim was settled on 01/07/08 for £5247.70