Privacy
This Statement sets out our policy relating to the privacy of our customers’ data.
Please note that the Terms on this page only cover this website – you will be given a copy of the full Terms and Conditions regarding your actual claim before we take on your case.
REAL LIFE CLAIMS COMPLAINTS PROCEDURE
Please click here if you have a complaint about Real:life claims service.
PERSONAL DETAILS AND DATA PROTECTION PRIVACY
Real:life claims are a trustworthy, established company that has specialised in financial claims since 2007. We only use experienced, qualified claims handlers and solicitors. We are regulated by the Ministry of Justice in respect of regulated claims management; our registration is recorded on the website www.claimsregulation.gov.uk. Authorisation No. CRM21189 . We have to operate within a strictly regulated environment and will take great care when dealing with your claim.
The Real:life claims website is an advertising vehicle for real:life services, 6 Harrier Close, Calne, Wiltshire, SN11 9UT.
The personal details which you submit to us (Personal Data) are held by real:life claims in for our own use in processing your claim. It is your responsibility to ensure that your Personal Data is accurate and up to date and to inform us of any changes that need to be made. Real:life claims may use the Personal Data for the purposes they have notified to the Information Commissioners Office. By submitting your Personal Data you CONSENT to it being processed by real:life claims.
Your privacy is important to us. We have a strict confidentiality policy and do not share your contact details, other than passing your personal data to relevant third parties to enable us to process your claim, unless you request us to or we have your consent to do so.
Modern information and communication technologies play a fundamental role in the activities of an organisation like Real:life claims.
DATA COLLECTION AND PURPOSE SPECIFICATION
We collect the personal data that you may volunteer while using our services. We may also collect information about you from other sources, such as public records or bodies, or private organisations (like your lender).
We do not collect or use personal data for any purpose other than the administration of your PPI claim.
DATA HELD
The following personal data about you may be collected and held on our database. This will either have come directly from you or from other private organisations (such as your lender): Name, Gender, Address, Telephone, Fax, Email, Relevant and specific details about your financial situation (e.g. the details of your PPI policy), Identifiers assigned by public bodies (such as your National Insurance number).
To opt out of further correspondence click here.
CONFIDENTIALITY/SECURITY
We do not give visitors to the Real life website the option of using a secure transmission method to send us their personal data. We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from: unauthorised access, improper use or disclosure, unauthorised modification, unlawful destruction or accidental loss.
All our employees and data processors, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors’ personal data.
We ensure that your personal data will not be disclosed to State institutions and authorities except if required by law or other regulation.
CHILDREN’S PRIVACY
We do not knowingly collect personal data from children.
PRIVACY COMPLIANCE
This privacy policy is compliant with the United Kingdom’s Data Protection Act (1998), The European Data Protection Directive 95/46/EC and the Organisation for Economic Cooperation and Development’s guidelines for Privacy Policies.
USE OF SITE AND SITE SERVICE
Use of the Real life claims (“we”, “us”, “Real Life”) website (“the site”) constitutes acceptance of the Real Life Website/Real Life User Agreement (“the agreement”) and Terms and Conditions of Use (“terms”). This is our website standard terms upon which we intend to rely. For your own benefit and protection you should read these terms carefully. If you do not understand any point please ask for further information.
If you do not agree to all the terms and conditions on this page, please do not use this website. Use of any internal or external links on the Real life claims website constitutes acceptance of the terms on this page. If you do not agree with these terms, please exit this site by closing the browser window.
The terms “Real life Services”, “reallifeservices.net” encompass the Real Life Internet Site and Marketing Communications.
AVAILABILITY OF SERVICE
We do not warrant or guarantee that the Real life website will be uninterrupted or error-free.
LINKS AND SITE CONTENT
The Real Life website does not make any warrant or guarantee, either expressed or implied as to the accuracy, validity, completeness, suitability, reliability, or currency of any information content or links to news within its site or sites to which it is linked to. Links to other websites are provided solely as a resource guide and do not represent an endorsement or guarantee, either expressed or implied. The Real life website does not assume any liability for any of the products, services, or data of any other sites. It is the responsibility of the user to evaluate the information, opinion, advice, or other content contained within the site. We cannot be held responsible or liable for any loss or damage due to reliance on information obtained through the Real life website.
DISCLAIMERS
Bearing in mind that this is a free “public access” site, it is a condition of use of the site and the materials in it that use is at the user’s own risk. We give no representation or warranty as to the accuracy of the content of the site and assume no responsibility for errors or omissions in it or the effect it has upon your computer. We disclaim all liability in respect of such information and its provision. Neither Real life nor any of the site’s administrators, editors or contributors shall be liable for any loss or damages suffered as a result of any use of the site, including but not limited to direct loss, consequential loss and loss of profits. We do not assume, and therefore disclaim, any liability for any loss or damage caused by errors or omissions. Personal information sent to Real life is at the senders own risk.
SEVERANCE
If a term, covenant, provision, or condition of this agreement becomes, or shall be held by any court of competent jurisdiction to be against public policy or illegal, all remaining provisions of this agreement shall remain in full force and effect and unaffected, impaired or invalidated by this decision. The invalidated item shall be modified by the parties to the full extent possible to carry out all the intentions and directives stated in this agreement.
VARIATION
Whilst it is not our intention to do so, the operators of the Real life Website and Real Life reserve the right to change its policies and terms at any time. Any such changes will be posted on this page.
Real Life are not associated with other companies who own similar sounding names.
If you do not agree to all the terms and conditions on this page, please do not use this website. Use of any internal or external links on the Real Life website constitutes acceptance of the terms on this page. If you do not agree with these terms, please exit this site by closing the browser window.
GOVERNING LAW
Any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of England, and you and Real life claims irrevocably submit to the non-exclusive jurisdiction of the English Courts.
You consent that this agreement shall be subject to the laws of England and Wales and all disputes will be handled solely in the United Kingdom. The Real life claims website is controlled and operated from offices in the United Kingdom and makes no representations or warranties that its content or use is legal in other locations.
COOKIES
Third party vendors, including Google, show real life’s ads on sites on the internet.
Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to real life’s website.
Users may opt out of Google’s use of cookies by visiting the Google advertising opt-out page.
HEADINGS
Headings are for reading convenience only and are not to be used in the interpretation of this agreement.
*Average Win
£2500 was the average claim amount won for clients from 2011 – 2013. (The average client won 1.4 claims against their lender(s) for missold ppi)
Contact Information
The Real life website is an advertising vehicle for Real life services LTD,6 Harrier Close, Calne, SN11 9UT
Only the qualified PPI Claims Management Experts themselves can offer support. We do hope you understand that we cannot offer phone assistance before your enquiry is allocated to the PPI Claims Advisor. Please use the form given and you will receive a phone call from your personal advisor as soon as possible.